Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

Our standard MOQ is 300 pieces per style for ODM orders and 500 pieces per style for OEM/custom orders. All sizes and colors within a style count toward the MOQ.

Question 2

What is the production lead time?

Accepted Answer

Standard production takes 30-45 days after sample approval. Rush orders may be accommodated depending on current capacity.

Question 3

Do you offer OEM and ODM manufacturing?

Accepted Answer

Yes. OEM means we produce to your exact designs and specifications. ODM means you choose from our 200+ existing styles and customize with your branding.

Question 4

What customization options are available?

Accepted Answer

We offer embroidery, screen printing, heat transfer, sublimation, custom woven labels, hang tags, and custom packaging.

Question 5

Can I get samples before placing a bulk order?

Accepted Answer

Yes. We provide free samples for qualified B2B buyers. Sample development for custom designs typically costs $50-200, refundable on bulk orders.

Question 6

What certifications do your products carry?

Accepted Answer

Our products carry EN ISO 20471 (hi-vis), OEKO-TEX Standard 100, and ISO 9001 certifications. Specific certifications vary by product category.

Question 7

Which countries do you ship to?

Accepted Answer

We ship to 40+ countries worldwide via sea freight and air freight. We handle all export documentation and can deliver FOB, CIF, or DDP.

Question 8

Do you offer private label manufacturing?

Accepted Answer

Yes. Full private label service including your brand name, custom labels, hang tags, packaging, and care labels on every garment.